FREQUENTLY ASKED QUESTIONS

Do you have a physical store?

No we don’t, we however have a Studio in Faerie Glen Pretoria. Please arrange an appointment via What’sApp: 067 812 1575 or email: hello@lullabyrock.com and come visit us at our Rockin Studio. We also have stockist in most areas within South Africa. Please look at stockist page in top right corner

How do I register with Lullaby Rock?
Create a profile – we will need your name, e-mail address, a password, delivery address and a contact number.

How do I order online?
Choose the products you want, paying special attention to colour and size. Click ‘add to cart’
and then checkout with your shopping basket in the top right hand corner. Follow the prompts to complete your order

What are my payment options?
We accept credit/debit card payments or instant EFT payments through Payfast as well as EFT payments. Proof of payment by EFT must be sent to Lullaby Rock at hello@lullabyrock.com

How long does it take for my order to be shipped?
Orders are processed within 1-5 working days – we will always strive to send your parcel out as soon as possible. Please note Courier lead times varies according to different delivery destinations. Please note if the item you chose is part of our Pre-Order range, lead times may be between 5-10 working days. 

How is my order shipped?
We use Fastway / The Courier Guy / Aramex couriers and the order can be tracked online. On occasion we will make use of other couriers.

What are your products made from?
The majority of our products are made from 100% cotton fabric

Where are your products made?
Our products are manufactured and designed by us at our HQ in Pretoria, South Africa.

What age group do you cater for?
Our ages range from Newborn to 5-6 years, depending on the garment.

Do you import your clothes?

No. We are a proudly South African Brand. All of our clothes are designed by owner, Amy Portman and we have a great team who manufacture our clothes.

Do you do custom designs on your clothing?

Yes we do. For enquiries please email what you would like on the garment, as well as sizing to hello@lullabyrock.com